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All products purchased from the website are made in accordance with a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.
It is your responsibility to ensure the shipping address provided when placing your order is correct.
If your order is returned undelivered, we will refund you the total cost of goods returned. We will not refund any shipping costs for undelivered goods.
Damaged or missing items
Upon receipt of your order, you are required to physically inspect the package(s) received before opening. Any damages should be reported to us within 5 working days of receiving the goods. Evidence is required when submitting a claim for damage. Please ensure you sign for the goods as damaged, or take photographic evidence of the damaged package(s) before opening and disposing of the shipping packaging. Claims for damage cannot be entertained without this evidence.
Contact our customer service team for assistance with damaged or missing items, by email to firstname.lastname@example.org or by phone on +44 (0)1278 550640.
Orders are dispatched from our warehouse Monday to Friday 08.30 to 14.00 UK time. We aim to dispatch within 24 working hours of receiving your order, however during busier periods expedited and next day delivery orders will be processed and dispatched with priority.
Any orders received after 14:00, or at any time on a weekend, will not be dispatched the same day and will likely be processed the following business day.
Please note: Transit times are only an indication of service as provided by the carriers themselves, and are not a guarantee of service. The first working day begins the day after dispatch.
(free on orders over £100)
3 to 5 working days
Next working day
(when placed before 2pm)
Next Day Saturday*
(when placed before Thursday 2pm)
* DPD Next Day and DPD Next Day Saturday services are not guaranteed for deliveries to Northern Ireland.
Please note: We cannot accept a claim for loss unless 17 working days or more have passed since the item was dispatched You can use a business date calculator (such as this website) to calculate when your 17th working day will be. Unfortunately, our customer service team will not be able to provide any assistance with lost or delayed parcels until this date has passed.
Below are estimated transit times to European countries, these are estimated times and not guaranteed. Import charges for EU are covered within our EU shipping method.
|Austria||5-6 Working Days|
|Belgium||2-3 Working Days|
|Bulgaria||6-7 Working Days|
|Croatia||13-14 Working Days|
|Czech Republic||3-4 Working Days|
|Denmark||4-5 Working Days|
|Estonia||10-11 Working Days|
|Finland||5-6 Working Days|
|France||3-4 Working Days|
|Germany||3-4 Working Days|
|Hungary||5-6 Working Days|
|Ireland||8-9 Working Days|
|Italy||4-5 Working Days|
|Latvia||10-11 Working Days|
|Luxembourg||3-4 Working Days|
|Malta||9-10 Working Days|
|Netherlands||2-3 Working Days|
|Poland||5-6 Working Days|
|Portugal||5-6 Working Days|
|Romania||5-6 Working Days|
|Slovakia||6-7 Working Days|
|Spain||5-6 Working Days|
|Sweden||4-5 Working Days|
International Orders (OUTSIDE EU)
Delivery methods for international countries are subject to the delivery carriers and their offerings on a per country basis. Some countries may not offer all delivery methods. The first working day begins the day after dispatch.
Accurate shipping fees for your country will be displayed at the point of checkout. Transit times displayed are an estimated time frame as provided by the carriers themselves, and are not a guarantee of service.
Although most parcels will arrive at their international destination within 5 to 7 working days, please allow up to 37 working days for delivery.
You are liable for any import, customs or tax charges that may be imposed by your country’s Customs. International parcels will not be considered as lost until 37 working days after the expected arrival date.
Please note: International claims for loss cannot be submitted until 37 working days after the date of dispatch. You can use a business date calculator (such as this website) to calculate when your 37th working day will be. Unfortunately, our customer service team will not be able to provide any assistance with lost or delayed parcels until this date has passed.