placeholder-script-image

 

Return Policy:

 

We aim to make your shopping experience as smooth as possible. We offer straightforward returns if you're not completely satisfied with your purchase.

Requirements for All Returns (UK and International):

  •  Returns must be made within 30 days from the date of dispatch.
  •  All returns must be accompanied by a returns note and must adhere to the following conditions:
    - Item(s) are in new, unused condition.
    - All product tags and hygiene strips are intact and in place.
    - Item(s) are in their original packaging as received by you.
    - Have been tried on with underwear beneath.
    - Are clean and free from streaks or odour.

UK Returns:

  • Returns within the UK are subject to a minimum charge of £3.
  • We also offer multiple return options depending on your location within the UK. Please contact our customer service team for more information on return rates specific to your area.

International Returns:

  • International return rates will vary by location. Please contact our customer service for more information on international return rates.

No Returns for Custom-Made Products:

  • Due to the personalised nature of custom-made goods, we regret to inform you that they are non-returnable.
  • Once an order for a custom-made product has been placed and confirmed, it cannot be cancelled or returned for any reason.
  • It is the customer's responsibility to provide accurate and complete information when placing a custom order.
  • Any errors or inaccuracies in the order details will not be eligible for refunds or returns.
  • In the unlikely event that you receive a custom-made product that is defective or damaged, please contact our customer support team within 14 days of receiving your order. We will work with you to resolve the issue and, if necessary, arrange for a replacement or refund, as applicable.

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!

 

Within the EU

Orders delivered to an address within the EU should use this returns portal. Simply follow this process:
  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. You'll need your tracking number to enter the portal (You can find this on you dispatch email or in your ProSwimwear account)
  4. Visit our site to purchase your returns label: CLICK HERE

 

Within the United Kingdom

Orders delivered to an address within the United Kingdom should use our returns portal. Simply follow this process:

  1. Complete the returns form included within your delivered package.
  2. Securely package the item(s) for return.
  3. Visit the portal: CLICK HERE

 

Outside the United Kingdom and EU

Orders delivered to an address outside of the United Kingdom and EU (International) follow this process:

    1. Complete the returns form included within your delivered package.
    2. Securely package the item(s) for return.
    3. Visit the portal: CLICK HERE

 

 

For international orders, you will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.

Please note, ProSwimwear will not be held liable for the payment of any duties or taxes relating to the return of items purchased. Returns are charged based on the carrier option selected, rates are displayed within the returns portal.

Please ensure you are aware of all charges, particularly when using couriers, to return items to ProSwimwear.

Any items returned to ProSwimwear that are subject to unpaid or outstanding taxes and duties will be declined. This means they will be held by the courier service until payment is received.

Any items held by couriers pending payment will be held at an external location to which ProSwimwear will have no access.

If taxes and duties are unpaid and/or returns held by couriers then ProSwimwear will not be able to process your refund/s.

Returns that have been sent with taxes and duties pre-paid will be accepted and processed as normal.

Misplaced your returns form? Download a copy here.

 

Looking to return a faulty, damaged or not as described item?

Please contact customer services before returning any item(s). The team will be happy to provide further guidance directly.

Open a support ticket: Click here
Send an email: info@proswimwear.eu

 

Our full returns policy can be found here: https://www.proswimwear.eu/returns-and-exchanges.html

© 2024 ProSwimwear Ltd. All Rights Reserved.